What size do I order my rooflight?
Please measure the EXTERNAL FINISHED surface of the kerb construction and input these sizes, we will work out the rest. Please refer to the technical section for further information.
What colour is my rooflight.
Our fixed ‘flat’ rooflights are powder coated Anthracite Grey (RAL 7016 dark grey matt) as standard. Our walk on and circular rooflights are powder coated black (RAL 9005 matt) as standard. Our lantern, pyramid, hinged opening and sliding rooflights are powder coated Anthracite Grey (RAL 7016 dark grey matt) as standard. We can offer an alternative colour on request. If you require an alternative colour please do not hesitate to contact Duplus.
What if I require a rooflight outside of the sizes quoted on our web page. In most circumstances we can produce the required size. For a price and further information, please do not hesitate to contact Duplus.
Can I collect from you?
Yes, you can collect from our Leicester factory, please advise when ordering. There could also be the opportunity for an improved lead time.
How is my rooflight delivered?
All our rooflights with the exception of modular and AL200, will arrive fully assembled. The rooflight will be suitably packaged and kerb side delivered. Weights are provided on every quotation and order acknowledgement. Please ensure you have sufficient labour resources / equipment on site to offload your rooflight order from our delivery vehicle as we do not offload.
How heavy is my rooflight?
The exact weight will be advised on your free quotation and delivery note, however if you wish to know prior to delivery, please contact Duplus on 0116 2610710.
How do I safely handle my rooflight?
The rooflight is structural bonded and therefore can be lifted by the perimeter frame or the glass (using suitable glass sucker or craneage).
How easy is it to install the rooflight?
The rooflight is fully assembled (structural bonded together) you simply locate on to the top of kerb assembly, unclip the external cover strip, secure the rooflight to kerb and finally replace the external cover strips. Please refer to the installation manual in the technical section for full details. The installation process, for a reasonably competent DIY person should take less than an hour from arriving on site.
Can Duplus offer an installation service?
We do not offer an installation service. All our rooflights are delivered with a comprehensive set of instructions and if required our technical sales team are always available to answer any questions regarding any aspect of the installation process. Our rooflights arrive on site pre-assembled and are structurally bonded in our factory in strictly controlled conditions which cannot be replicated on site due to dust, moisture etc. We have purposely designed our rooflight products with our customers in mind and therefore they are very easy to install. They do not require a specialist to install and our warranty is not affected if installed by another party.
Do I get regular updates on the progress of my order?
We are unable to provide updates on the manufacturing status/potential delivery date during the production of our rooflights. The reason being that there are so many quality checks and tests carried out on the product during manufacture that until these have been completed and the product is signed off by quality control we are not in a position to do so.
Have the rooflights been tested?
Yes. Our rooflights have been tested for weathertightness to BS EN 14351-1:2006 +A1:2010 clauses 4.2, 4.5 and 4.14. These test reports can be found in our technical section of our website.
Can I get trade discount?
Duplus strive to give the best and most competitive prices in the first instance and therefore no further discounts are available. However, for large volume or multiple orders please forward you enquiry direct to Duplus for further consideration.